Frequently Asked Questions

Copyright and Brand

  • Am I allowed to upload images from this page (e.g. Facebook, Pinterest, Tumblr, Google…)?
    Per law it is not allowed to use and upload pictures without a personal permission. This also applies to non-commercial sites (e.g. blogs, Facebook pages) and uses, because these are always a free accessible publication! But we are always happy, if someone likes our work. We always like to support exciting content and we are sure, that we will find a solution in consultation. If necessary, we also provide more material. Just send us an email!
  • Am I allowed to link to the page via URL?
    Linking and sharing is permitted, of course. Naming the author and a clear link to the original source is always required, because this is the only way to help all the involved artists! Please use the following text:
    Costume & Design: Lenora Costumes
    Photo: (Please add photographer)
    www.lenora-costumes.com
    contact@lenora-costumes.com
    All rights reserved.
  • Am I allowed to rework one the costumes?
    That´s a clear “No” for commercial use. On all designs the brand Lenora reserves all rights of ownership/ copyright. It is expressly forbidden to imitate, to copy or modify them. A reproduction in other colours or slightly different details is still a copy.
  • Can you produce a costume, which is shown here, for me again?
    No, if it is marked as “unique”/ one-of-a-kind. But we will gladly design something new with a similar style for you. Collection pieces in our shop are available several times.
  • Am I allowed to modify Lenora products and resell them?
    Generally, a use for commercial purposes is not allowed. All creations of the brand Lenora are protected designs and not allowed to be altered or copied without permission. A resell of any product is just allowed if the item is in original state and labeled with an appropriate identification of the brand.

PRODUCTS AND ITEMS

  • In the shop is not the right item. Are there any more products?
    Then just contact us by e-mail and let us make you something to measure! So we can refer to all your wishes and requirements individually.
  • I have made an own design. Would you sew it for me?
    All your ideas and wishes can be integrated into the concept during the design process. We do not, however, sproduce specific designs, which are not made by us.Replicas are only available for corporate customers with the appropriate rights.
  • Can I get a pattern?
    There are no patterns available.tutorials and patterns, which are available in the shop or blog are intended exclusively for private use. A commercial reproduction of the works is forbidden and the rights to the designs are reserved.
  • Where are the patterns from?
    All patterns are self-developed.
  • Can I buy a fabric, which has been used for a costume?
    There are no materials for sale, just finished clothing pieces. We can´t give you any source of our materials. Sorry!

Prices and Payment

  • How a price is calculated?
    The price of a product includes several complex components. The development of clothing, in particular, is the most expensive part. These costs can only be distributed over several parts in the case of a larger production/ collection. It includes processes of designing, material concepts and making all the patterns.
    In addition, there are fixed costs e.g. for the use of machines, rent and fees, which are included in the pricing. Furthermore there are the direct material and production costs, as well as any taxes (such as VAT). In general, the more time ormore material required for a product, the higher the price in the end.
  • Is it possible to get my costume for less, because I do not have so much money?
    Unfortunately, prices are not negotiable. There are often special offers and bargains in the shop. Check it out!
  • When do I have to pay?
    As soon as you order in the shop, you should transfer the indicated amount to our account (prepayment). We will ship the products only when the amount is received by us.
  • What if I do not like the costume or it does not fit?
    According to the revocation law, which you can read in detail in the Terms and Conditions, you can return each product to us within 14 days and cancel your order.
  • Which delays are there?
    Delays may occur in case of illness or vacation. On the Facebook page you will always find the latest status messages.
    Delivery times are shown in the product descriptions.

Other Topics

  • Can I apply for an internship?
    Unfortunately there is no capacity to supervise an intern.
  • Can I apply as employee?
    Currently there are no vacancies and no capacity for new employees.
  • Where can I find all news? Is there a newsletter?
    All current information can be found on the Facebook page and at the official website. A newsletter is currently not available, but you can subscribe to  the blog at Lenora Costumes.