Revocation & Withdrawal

– Instruction on the Right of Withdrawal –

A consumer is any natural person who enters into a transaction for purposes which can be attributed mostly neither commercial nor its independent vocational activity.

Right of Withdrawal

You have the right to withdraw within fourteen days without giving a reason this contract. The withdrawal period is fourteen days from the date of conclusion. To exercise your right, you have to write us (Lenora Gewandungen, Nicole Busch, An St. Martin 47, 41517 Grevenbroich) a clear statement (e.g. by post mail, fax or e-mail ) of your decision to revoke the contract. You can sure use the attached model withdrawal form , which is not mandatory, however. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the right of withdrawal before the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including the shipping costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard we offer), and repay immediately latest within fourteen days from the date on which the notification about your cancellation of this contract has been received by us. For this repayment we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; there will not be charged fees for this repayment.

We may withhold repayment until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us of any cancellation of this contract to us. The deadline is met if you send the goods before the period of fourteen days.

You bear the direct cost of returning the goods.
You only need to pay for any diminished value of the goods, where the value loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling.

Model withdrawal form

If you want to cancel the contract, then please fill out this form and send it by mail or post mail back to us:

– To “Lenora Gewandungen, Nicole Busch, An St. Martin 47, 41517 Grevenbroich, Germany” or contact@lenora-costumes.com
I/ We hereby revoke my/ our agreement to purchase the following products or the provision of the following service: (*)
Ordered on (*)/ received on (*)

– Name of the customer
– Address of the customer
– Signature of the customer (only for paper version)
– Date

Exclusion or premature termination of the contract

The right does not apply to contracts for:

– the supply of goods which are not prefabricated and for their production an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer;
– the supply of goods that can spoil quickly or whose expiration date has passed quickly;
– the supply of alcoholic beverages, the price has been agreed in the contract, which may be the earliest delivered 30 days after the conclusion of the contract, however, and their current value of fluctuations in the market depends on the entrepreneur’s control;
– the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in contracts:

– for supply of sealed goods which are not suitable for reasons of health or hygiene to return, if they were unsealed after delivery;
– for supply of goods when they were mixed due to their nature inseparably with other goods after delivery;
– for supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

Returns

The rules in this section “Returns” are not the complete requirements for the effective withdrawal according to the right described in the “Right of Withdrawal”.

Customers are asked before sending the goods back to contact the seller [contact@lenora-costumes.com] to announce the return. In this way, you allow the seller the fastest possible assignment of the products.

Customers are asked to send the goods as a prepaid package back to the seller and keep the mailing receipt. The seller will refund the costs of postage in advanve, unless they have to be paid by the customer himself.

Customers are asked to avoid damage or contamination of the product. Goods should be sent with all original accessories back to the seller as far as possible in their original packaging. If the original packaging is no longer in possession of the buyer, another suitable package should be used to ensure adequate protection against damage in transit and to avoid any damage claims because of damage due to faulty packaging.